In this blog post, we’re going to continue with our series of what to ask a roofing contractor before hiring them. Today’s question is, ‘What will you do if the job isn’t completed to my satisfaction?’
Before we get to today’s question, we want to make this clear. A lot of roofers are proud of their businesses. They also have egos that make them want to protect all that they’ve built. As such, they may not want to answer some of the tougher questions, like the one we’ll be discussing today.
However, we recommend you ask and you should expect to receive a satisfactory answer. After all, it is your home and your hard-earned money. You deserve honesty.
What to Ask a Roofing Contractor
What will you do if the job isn’t completed to my satisfaction?
Any business that has been operating for any length of time will have a list of references. This list will usually include their happiest and most satisfied customers. However, realistically, not every job goes perfectly. In fact, very few roofing projects go perfectly. What this question will help you discover is what your potential roofer does in these cases.
As mentioned, most business owners will be hesitant to answer this question as it implies that they are not perfect. Nobody is perfect and over the years in business, everyone has had to deal with problems at some point in the past.
The purpose of this question is to determine how they will go about dealing with any dissatisfaction on your end, should it happen to arise.
How should they respond?
There is no right or wrong answer to this question. Ideally, you will want to hear something along the lines of:
“We’ll do whatever it takes to ensure your satisfaction.”
The key is to get an answer that puts you at ease with the roofer. In fact, asking this question is likely to decrease the possibility of any problems as the job progresses as you both will be aware of the repercussions.